THE EFFECT OF TELEPHARMACY SERVICES ON COMMUNITY KNOWLEDGE ABOUT MEDICINES AND THEIR USE AT BESTARI RAYA PRAYA PHARMACY
DOI:
https://doi.org/10.37824/ve58tj21Keywords:
Telepharmacy, Community Knowledge, Drug Use, PharmacyAbstract
The advancement of information technology has given rise to new innovations in pharmaceutical services, one of which is telepharmacy. Telepharmacy enables pharmacists to provide medication information and education remotely through digital media, thereby reaching a wider community. This study aimed to determine the effect of telepharmacy services on community knowledge regarding medicines and their use at Bestari Raya Praya Pharmacy. This research employed a quantitative method with a One Group Pretest–Posttest Design. The study sample consisted of 23 respondents obtained through accidental sampling. Data were analyzed using the Wilcoxon Signed Rank Test. The results showed that in the pretest, prior to receiving telepharmacy services, the majority of respondents had a low level of knowledge (69.6%). After the impleme ntation of telepharmacy services, there was an improvement in knowledge, with the majority of respondents reaching a good level (60.9%). The Wilcoxon test yielded a significance value of 0.000 (p < 0.05), indicating a significant difference between knowledge before and after telepharmacyservices. Therefore, it can be concluded that telepharmacy services have a positive impact on improving community knowledge about medicines and their use.
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