Patient Satisfaction with Pharmaceutical Service Quality at Batujai Community Health Center
DOI:
https://doi.org/10.37824/wj17we12Keywords:
Pharmaceutical services, patient satisfaction, service quality, Puskesmas Batujai, cross-sectionalAbstract
Pharmaceutical services at community health centers are integrated activities aimed at assisting patients and the community in the proper and safe use of medicines. These services are not limited to drug management but also include the provision of information, counseling, and effective communication between pharmaceutical personnel and patients. This study aims to determine the level of patient satisfaction with the quality of pharmaceutical services at Puskesmas Batujai. The method used in this research was a quantitative analysis with a cross- sectional approach, utilizing questionnaires distributed to 90 respondents. Data analysis was conducted through univariate and bivariate analyses using SPSS 2025. The results showed that the majority of patients assessed the quality of pharmaceutical services as very good (68.9%) and expressed being very satisfied with the services provided (72.2%). Based on the chi-square test, a value of (P = 0.000) was obtained, indicating a significant relationship between the quality of pharmaceutical services and patient satisfaction. These findings affirm that high-quality pharmaceutical services can enhance patient satisfaction and trust in healthcare facilities.
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