Workload Analysis in the Medical Record Assembling Unit at RSUD Patut Patuh Patju Using the WISN Method
DOI:
https://doi.org/10.37824/qvm2e035Keywords:
workload, medical records, assembling, WISN, staffingAbstract
Determining staffing requirements in hospitals is a crucial aspect of maintaining service quality. The Workload Indicators of Staffing Need (WISN) method, developed by the World Health Organization (WHO), is applied to assess the alignment between the number of staff and the actual workload. This study aimed to examine staffing needs in the medical record assembling unit at RSUD Patut Patuh Patju in 2024. . The research employed a quantitative descriptive design, with subjects consisting of medical record assembling officers and the head of the medical record unit. Data were collected through direct observation of assembling activities, document review, and patient visit statistics. The average number of documents during this period (four-month period) was 495. The findings revealed that the available working time amounted to 116,760 minute per year, with an average of 315 documents completed per day. WISN analysis indicated an ideal requirement of three officers, whereas the actual number was only one. This condition highlights a shortage of two staff members, which adversely affects the effectiveness of medical record services. The findings of this study are consistent with previous research conducted at RSUD NTB and RS PHC Surabaya. The conclusion underscores the importance of workload-based staffing planning to ensure the quality of hospital services.
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References
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